Bellow you will find info about using iShipNet Marketplace as a Seller.

All about Selling FAQs

 

What is an Auction?

Auction is the common name for several types of sales where the price is neither set nor arrived at by negotiation, but is discovered through the process of competitive and open bidding. The type of auctions that are supported on iShipNet platform are "Forward auctions" in which several buyers bid for one seller's good(s). An auction is complete (and a binding contract is created) when a bid is accepted by the seller.

iShipNet age has transformed auction into a truly open process in which goods may be offered for bidding by anyone from anywhere and at any time.

iShipNet Auctions

iShipNet Auctions allows the user to show his products for sale, with the option to sell them either directly to a specific price or through an auction for a specific period (set by the user) and with a specific starting price.

This mainly applies to used spare parts or those from demo yards, that can be sold directly.

iShipNet Auctions is 100% manageable by the user, in terms of sales parameters, and product information and descriptions.

Beneffits behind iShipNet Auctions feature

iShipNet, unlike other applications for spare parts that may exist, is not just a directory that is deployed with spare parts. It allows direct purchase or bidding on any type of spare part or ship supply and is addressed to both sides, buyers and sellers.

There are spare parts that rust in warehouses for years. Βuyers who need it, do not know where to find them, and the global search process is time consuming and expensive. the same applies for those who can offer these spare parts, but they do not know who needs them.

The Seller on iShipNet Auctions, creates an auction for his product by setting a starting price and lets the Buyers define the final price, which may be higher than originally calculated.

 

Locate Buy and Sell Marketplace menu item on iShipNet's top menu bar and click on it

If you are not logged in to iShipNet:

As a guest you do not have access to iShipNet Auctions functions like Creating Auctions or Bidding, but you can certainly get a full picture of the service while browsing the auctions

If you are logged in to iShipNet:

If you are logged in to iShipnet  you have access to all iShipNet Auctions functions like Creating Auctions or Bidding.

 

Before you start selling, you'll need an iShipNet account. If you don't already have one, you'll need to register.

To create an iShipNet account:

  1. Go to the Registration - opens in new window or tab page.
  2. Select the Profile type that best suits your company and click on re relevant JOIN NOW button.
  3. Enter the required details and click on SUBMIT.
  4. Once your company account is evaluated and approved, you will receive a mail notification that your account is active.

If you are already registered:

  1. Login to iShipNet with your account credentials
  2. Locate Buy and Sell Marketplace menu on the top menu bar of iShipNet
  3. Click on it and you will be transfered to the iShipNet Auctions main page

Important information:

The first time you visit iShipNet Auctions enviroment you will have to provide some more info about your company.

  1. A PayPal account so that you can send and receive money for the items you Buy or Sell
  2. Your company's IBAN number that will be visible only to your auction's winners (Optional)
  3. Your bank's SWIFT code that will be visible only to your auction's winners (Optional)

 

To create an auction click on New Auction from the left Menu or go to My Auctions page.

On the top of the auction form you can see information about your balance and the listing price.

Firstly you will need to choose the proper Category for the item you wish to sell and add a Title for it, fields which are marked with an * required.

Select the Type of the auction.

  • Public Auction: Regular auction where every bidder can see the latest bid and messages between other bidders and auctioneer.
  • Private Auction: For this type of auction, the only price shown to all buyers is the starting price. The highest bids are hidden from all others except the auctioneer and the respective bidders. The buyers on the auction are hidden from others, only the auctioneer has the option to see them. Messages are also hidden, the auctioneer can see all the messages and each bidder can only see his own messages.
  • BIN Only Auction: Auctions of this type have the regular bidding disabled and can allow items to be sold in larger quantities. For these auctions, seller will also be able to choose if the BIN will be auto Accepted.

 

With Fully Automatic Auction enabled you won't have to worry about selecting the winner, this will be done automatically when the auction ends.

A BIN (Buy-it-Now) price can be set even for Public and Private auctions by selecting Auction w/ BIN, this will enable a field further below where you can enter the Buy-It-Now price.

new auction tutorial1

 

 

Set up the period of availability of your auction, add a starting date for it of when it will become published, and an ending date when it will close. For more time accuracy you can also set, specific times at which the auctions will start and end.

Price details are highly configurable, you can choose the used Currency and the Starting Bid price.

Select if you wish to display the highest bid and the number of bidders to all the users.

The Reserve Price will allow auctions to end without a winner in case this price is not reached. In case of an automatic auction, the auctions system will not choose a winner.

With Display Reserve Price you can toggle to Show/Hide the actual price in case it has not been reached (e.g.: "Reserve price X not met"). When the Reserve Price is reached, this info will hide automatically.

Sellers have the ability to add a Default Min Increase to the value of new bids.

In case you have selected to have a "Buy It Now" price for your auction, a field will will be available here on which you can add the required BIN amount.

new auction tutorial2

 

Additional Payment Info text field can be used to add various information regarding the payment process.

To describe the product you wish to sell and to attract more users you need to add a Short Description. This will be viewed on the listing pages.
Below the short description, you will find a WYSIWYG editor where you can add a detailed description which can be viewed on the auction' page. If allowed from the editor config, you may also be able to add an or other video embed elements.

To make your auction have more chances to sell your item, it is recommended that you add Images.

Checking the Save to Default Settings checkbox will save values of certain fields that will be auto-filled on your future auctions.

Clicking on Save will show your newly created auction and its information.

 

 

 


Selling policies

Our policies are designed to help create a fair and safe trading experience for iShipNet Marketplace users. As a seller, you're responsible for regularly reviewing and complying with iShipNet Marketplace selling policies, and for meeting your obligations as set out in our User Agreement.

We recommend that you learn about selling policies before you list an item. This helps you avoid accidentally breaking any rules. If you fail to follow the rules, to protect the integrity of our marketplace, we may take certain actions, such as removing your listings or products, limiting your buying and selling privileges, even disabling your iShipNet platform account. For more details, please see the individual policy guidelines.

Selling practices policy overview
 
Setting clear buyer expectations and then meeting or exceeding them is a great way to make your buyer happy and ensure a smooth transaction.
Some of the simplest things you can do are to provide accurate and consistent details about your items and to be clear and specific about the terms and conditions of the sale. You should also make every effort to provide excellent customer service from start to finish, including:
  1. Charging reasonable shipping and handling costs
  2. Specifying your handling time and return policy in your listing
  3. Responding to buyers' questions promptly
  4. Being professional throughout the transaction
  5. Making sure the item is delivered to the buyer as described in your listing
  6. Frequently reviewing and updating listings to make sure all information – such as inventory status and item condition – is accurate and up to date
 
Guidelines
 
Make sure you follow these guidelines. If you don't, you may be subject to a range of actions. We may limit, restrict, or suspend you from buying, selling, or using iShipNet features. All of your listings may be removed, without refunding any or all applicable fees. You may be subject to the application of fees and recovery of our expenses in policy monitoring and enforcement.

 

Buyers expect their items to be delivered on time, especially when they pay additional fees for expedited shipping services. Using a slower shipping service than the one selected by the buyer during checkout may result in the item being delivered later than expected, and an increase in claims for items not received and negatine rating that will impact your reputation as a seller.

 

Be sure to specify shipping costs and related service charges in your listings. If your shipping and handling costs are higher than average, consider explaining in your listing what the shipping and handling costs include.

On iShipNet Auctions you can

Set a flat rate fee for shipping
set a different shipping cost per country
Exclude countries that you can not ship to

Buyers want to know when they can expect to get their items.

  • Specify in your listing clearly and accurately when the item will be shipped
  • Ship items within the handling time you state in your listing
  • Use delivery confirmation. Using delivery confirmation can help protect you if a buyer claims an item wasn't received
  • You're required to set the shipping options in the listing. This helps set buyer expectations about when the item will be delivered.

 

It's important that you clearly specify the terms and conditions of the sale in your listing so that buyers know what to expect.

You're required to include the following details in your listing:

Forms of payment you accept
Return policy
Shipping method, costs, and other information
Taxes and any applicable government imposed fees
Terms of the transaction

You're required to meet the expectations you've set in your listing:

Ensure the safe delivery of the item within the timeframe stated in your listing
Comply with the Presale listings policy where applicable
Items you list must be in your inventory or you must have an existing agreement with a third party to fulfill the delivery of the item under the terms of your listing

 

When buyers purchase an item, they expect it to be shipped from the location included in the listing. Including false, inaccurate, vague, or misleading item location information, may lead to confusion around delivery time and shipping costs.

Include accurate item location in descriptions. The city and state, or city and country should match appropriately. For example:
Hong Kong, China
Sydney, Australia
Omaha, Nebraska, United States

The listing page is where buyers get their information about an item. Information in the listing helps buyers decide what to buy and know what to expect when they receive the item. It's important to make sure that the listing is only used to describe the item for sale and to communicate the terms of the sale in a professional way.

You're required to:

Specify the condition of the item
Describe any defects or flaws in the item – this helps avoid problems or buyer dissatisfaction

Note: When selling a used or refurbished, you must include photos of the actual item for sale instead of a stock photo.

Do whatever you can to provide excellent customer service. Meeting or exceeding buyer's expectations can help you improve your performance on iShipNet Auctions.

Respond promptly to any questions during the bidding or buying process, as well as after the item has been purchased
Communicate professionally
Be responsive to any buyer concerns or problems

Most often, transactions without additional communication are a sign of great service and you shouldn't receive low detailed seller ratings for communication in these situations.

Communication between a buyer and seller isn't undesirable. If you exchange messages – and the buyer is satisfied with your response – the buyer may give you five stars for communication based on their interaction with you.

 

Along with the description, photos are the most important part of a listing. Photos help buyers to see exactly what they're getting as well as specific details they may be looking for. When selling used items, photos are especially important because they let the buyer see the actual condition of the item along with other details like color.

 

To maintain a competitive marketplace, iShipNet requires that you price your items independently from other sellers. You may take into account the pricing of other sellers that you observe on the iShipNet site, but you may not contact another seller to coordinate pricing in any way.

Contacting another iShipNet member to discuss moving a purchase off iShipNet is not permitted.

Buyers and sellers aren't allowed to share or request direct contact information prior to completing a sale. They also can't use information they've obtained on iShipNet to contact each other to buy or sell off iShipNet. Sellers who listed an item on iShipNet must pay all fees for the iShipNet services they've used, even if the sale is completed off iShipNet (such as cash on delivery, pay on pickup, or paid by check or money order).

If a seller or buyer asks you to complete a transaction outside of iShipNet, please report it.

 


Avoiding iShipNet Marketplace fees policy

Whether intentional or not, sellers attempting to avoid iShipnet fees create risk for themselves and a poor experience for buyers and as such are strictly prohibited from doing so.

Avoiding fees can include things like making offers to buy or sell outside of eBay, requiring the buyer to make additional purchases, or charging excessive shipping charges. Please see our full policy guidelines for more details on what is considered fee avoidance.

Sometimes it's possible for a seller to do things that help them to avoid paying fees, whether deliberately or by mistake.

It's important to remember that if you don't pay your fees, your listings may be ended, your buying and selling privileges could be limited, or your access to iShipNet platform is restricted.

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions. We may limit, restrict, or suspend you from buying, selling, or using site features. All of your listings may be removed, displayed lower or not shown in search results, without refunding any or all applicable fees. You may also forfeit special account status and any discounts. You may be subject to the application of fees and recovery of our expenses in policy monitoring and enforcement.

Guidelines

 

!!! Not allowed

Listing an item and then offering additional identical items for sale outside of iShipNet
Offering related items for sale outside of iShipNet
Including contact information within Best Offer, email messages or other communication with an iShipNet member

 

!!! Restricted

You can't refer to or promote your personal website (including links to home page web addresses that promote websites outside of iShipNet), sales outside of iShipNet, or other businesses.

 

!!! Not allowed

You can't offer or require the buyer to:

  • Make an additional purchase
  • Purchase additional items or quantities from a listing
  • Pay an amount beyond the final price and a reasonable shipping charge
  • Sign up for a service with the purchase
  • Take any unrelated action (such as pay for a hotel room) as a condition for receiving the item or its benefit (such as free or discounted airfare)

 

!!! Restricted

  • Listing contact information (including home page web addresses that promote websites outside of iShipNet) in the title, subtitle, item location, or images.

 

!!! Not Allowed

Listing catalogs or other items from which buyers can currently order directly, which could result in sales being completed outside of iShipNet

 

!!! Not allowed

Canceling bids and ending a listing early because the desired sale price hasn't been met

 

!!! Restricted

You can offer an optional warranty or service (such as installation) to provide better service for the buyer, as long as it:

  • directly relates to the item and doesn't significantly alter the value
  • isn't an additional item
  • isn't excessive in price
  • doesn't make the listing price artificially low

.


Unpaid item abuse policy overview

Sellers aren't allowed to abuse the unpaid item process, and they're not eligible for a final value fee credit if the buyer has paid for the item. If a seller requests a credit on a completed sale, the buyer can appeal the unpaid item.

Sellers who falsely report unpaid items may be subject to a range of actions, including reversal of all credits for the time period in question, inability to use the final value fee credit system for a period of time, limits on buying and selling privileges and suspension of the seller's account.

Unpaid item abuse policy overview FAQs

  • A buyer sends full payment to the seller and receives the item from the seller. The seller still opens an unpaid item case.
  • A seller refuses to complete the sale, and then opens an unpaid item case

 

Selling practices

  • While it's understandable that there may be times when sellers can't complete a sale, they're not allowed to refuse payment at the end of a successful transaction.
  • If a seller refuses to complete the sale and an unpaid item is recorded on the buyer's account, the buyer can appeal the unpaid item.